Terms and Conditions
Please read the Terms and Conditions
of Muungano Community International carefully before submitting your online
booking form. By clicking on the box besides the words 'I have read and agree
to Mungano legal terms and conditions' in the online booking application form,
you agree to the following terms and conditions.
Travel
The volunteer is solely responsible
for arranging and paying for their own travel, specifically including all
airfares or other transport costs to and from the host country as well as any
local transport costs. It is the responsibility of the volunteer to carry all
necessary documents when traveling abroad. While Muungano Community
International may advise the volunteer on required travel documentation, it is
not responsible for any supporting documents necessary for the volunteer's
travel needs or other purposes. Volunteers are responsible for ensuring their
travel documents are up to date and valid for travel.
Insurance
Muungano Community International
does not provide the volunteer with insurance of any kind. Travel insurance is
mandatory for each volunteer, and the volunteer will purchase this prior to
departing on the trip/voluntary service. The volunteer is solely responsible
for evaluating and determining the type, extent and levels of any insurance
coverage they need or desire for their planned volunteer travel period.
However, it must cover their entire travel period.
Refund Policy
Compared to similar organizations
that provide comparable comprehensive volunteer service opportunities, Muungano
Community International registration and program fees are significantly less
than the fees charged by other such organizations and volunteers are encouraged
to compare Muungano’s fees to the fees charged by other similar organizations.
As a result, Muungano Community operates on a much smaller margin and is
therefore unable to provide and does not provide a total refund policy.
Registration Fees
Details of our registration fees are
set out on our official website. The registration fee is only refundable up
to sixty days before the start of the volunteer’s placement in the host
country. All refunds will be made less the costs incurred in processing the
refund such as bank and transaction fees and a Muungano Community International
processing fee (US$30). If the volunteer changes their start date, the date
used for refund purposes will be the earliest dates the volunteer has indicated
they wish to start, unless Muungano agrees otherwise.
Requests for registration fee
refunds must be emailed to Muungano Community International with the valid signature
of the volunteer and received sixty days before the start of volunteer's Once
the volunteer’s refund request have been received by Muungano Community
International the volunteer will be notified immediately via email. If the
volunteer does not receive such an email, the assumption should be made that
the request has not been received. In this case, the volunteer should contact
Muungano Community International as fast as possible through telephone.
Muungano Community International
reserves the right to revise the registration and program fees at any time. All
registration fee revisions will be made via the Muungano website. Registration
fee revisions are not applicable to volunteers who have already submitted their
online booking before the revisions are due to take effect. A volunteer’s
placement on a program cannot be confirmed until registration fee has been paid
in full. All registration fee payments attract a 5% transaction fee charge to
cover PayPal fees (where applicable), bank fees and currency conversion
charges.
Program Fees
Details of the program fees are set
out on our website. A
program fee is only refundable 20 days before the start of the program. All program fee
revisions will be made via the Muungano website. Program fee revisions are not
applicable to volunteers who have already paid their registration
fee, unless the volunteer alters their original booking after the program
fee revisions have taken effect. Volunteers who cancel from their program
and then reinstate their file are subject to the program fee and any revisions
to the program which have occurred at the time they wish to reinstate. Program
fees are due 30 days prior to the beginning of the volunteer’s program
placement. Failure to make this payment can result in a loss of one’s volunteer
participation with no refund of registration fee. All program fee payments
attract a 5% transaction fee charge to cover PayPal fees (where applicable),
bank fees and currency conversion charges.
Registration fees and program fees
are not transferrable to other persons.
Change of Dates and Duration
Once registered and before they
begin their trip with Muungano Community International, the volunteer is
entitled to change their start date and duration once, at no additional cost.
If they need to change their start date, destination or duration a second time
they will be required to pay an administration fee of US$50 for each change
they make. Program changes within seven days of the volunteer's start date will
incur an administration fee of US$150. If a volunteer wishes to change
their start date, the registration fee is only valid for new start dates within
twelve months of the original start date.
Personal Risks
The volunteer acknowledges and
accepts the responsibilities and risks associated with their agreement to
travel to, temporarily live in and provide volunteer services in a developing
country. Such travel and volunteer work can be often hazardous and involves a
certain degree of risk, inherently dangerous activities and personal perils to
the volunteer, both foreseen and unforeseen, all of which are fully accepted by
and solely assumed by the volunteer. Therefore, Muungano Community
International including any and all of its employees, managers, directors,
shareholders, host families and host partner organizations are not liable, to
the maximum extent of the law, for any loss or harm the volunteer or associates
may suffer, including but not limited to loss caused directly or indirectly by:
- Personal injury;
- Emotional injury;
- Death;
- Illness or disease;
- Damage to or loss of property;
- Hostage situations; or
- War or terrorism.
Volunteer Certification
We do our best to honor and appreciate a
volunteer's generous and selfless effort to come and volunteer with us. We
understand that volunteering involves a lot of sacrifice and strong will. We
thank all our volunteers immensely and assure them that their deeds leave a
mark that will forever be embedded in our hearts and those of whom they touch
through their love and kindness.
Just as a simple but very sincerely gesture of our love and appreciation for
our volunteers, we offer them a certificate of gratitude at the end of their
volunteer period. It also serves as our acknowledgement to a volunteer's
service with us through their full and satisfactory participation in their
program(s) of choice.Though we believe that everyone of our volunteers deserve certification for their services it is NOT a lawful right to be awarded and therefore Muungano Community International may fail to award a volunteer with or without explanation as to why.
Indemnity
The volunteer agrees to indemnify Muungano
Community International against any and all liability which Muungano incurs
arising directly or indirectly out of, or in connection (in any way) with, the
volunteer's travel to, living in and providing services in the volunteer's
nominated country.
Drug and Alcohol Use
The volunteer must abide by the
rules put in place by Muungano Community International, volunteer placement
institution and host family in regards to alcohol consumption. Drug use (unless
prescribed by a doctor) is strictly prohibited during official hours and will
result in instant dismissal from the program with no refund.
Miscellaneous
The volunteer agrees to comply with Muungano
Community International’s code of
conduct and waiver.
Muungano Community International
reserves the right to use feedback and images provided by volunteers for
website materials such as testimonials.
To the full extent permissible at
law, all representations, terms, warranties, guarantees, or conditions whether
implied by statute, common law or custom of the trade or otherwise, including,
but not limited to, implied warranties and guarantees, are excluded.
Notwithstanding anything else
contained in any agreement, the liability of Muungano Community to the
volunteer shall not in aggregate exceed the amount of the registration
fee paid by the volunteer.
Those who choose to access this site
from other locations do so on their own initiative and are responsible to the
extent local law is applicable.
Muungano Community does not warrant
or make any representations regarding the correctness, accuracy, reliability,
or otherwise of the materials in this site or the result of their use.
Muungano Community reserves the
right to refuse acceptance to any application.
Muungano Community International and
its partner organization reserve the right to remove the volunteer from the
program.
All dates and times referred to in
these terms and conditions are based on Kenyan time.
Force Majeure
Muungano Community International has
no liability for any lack of performance, unavailability or failure of the
services or its website, or for any failure of Muungano to comply with these
terms and conditions, where the same arises from any cause reasonably beyond
the control of Muungano Community International.
Governing Law
These terms are governed by the laws
of Kenya
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